Refund & Cancellation Policy

1. Employee documents (per-case)

Employee documents are once-off purchases (for example R49 Quick Check or R99 Full Response). Because each document is generated and delivered to you immediately and digitally, we cannot offer a refund once the document has been generated.

The exception: if a document fails to generate due to a technical fault on our side, you receive a full refund of that charge within 5 working days. If you were charged but did not receive your document, email info@draftly.co.za and we will refund you.

2. Employer subscriptions (monthly)

Employer subscriptions are billed monthly and renew automatically until cancelled. You can cancel at any time from your Billing page (or by emailing us). Cancellation stops all future charges.

When you cancel, your plan remains active for the remainder of the month you have already paid for, and you will not be charged again. We do not provide pro-rata refunds for the unused portion of a paid month, except where required by law.

3. How refunds are paid

Approved refunds are returned to your original payment method through PayFast, normally within 5–10 working days of approval.

4. Errors and incorrect charges

If you believe you have been charged in error, double-charged, or charged an incorrect amount, contact us at info@draftly.co.za and we will investigate and correct it promptly.

5. Your consumer rights

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2008 or other applicable South African law.

6. Contact

For any refund or cancellation request, email info@draftly.co.za.